In Dynamics 365 there are many updates and enhancements in the release of wave 2020 2. We will discuss here new generic updates, Dynamics 365 Sales, and Dynamics 365 Customer Service. Let's Discuss: - Generic Updates In the Industry List generic update, we will discuss App Switcher, Timeline, Forms, Emails. Switcher app Previously we switched between Apps using Arrow at the top left corner. This update is now replaced we need to click the app Industry List name at the top which will open a window that will open from here you can switch between Apps, create a new app, and edit Apps, and Apps to search.
timeline In the timeline, there is a new button that will expand all records in the timeline. Click more commands (three dots at the Industry List top right corner) there are two other options 'Always show email as conversations' or 'Always show emails as single messages'. Now we can add images to notes. Forms In Forms, we can see that there are some improvements if you open a industry list record you notice that there is an arrow on the command bar that allows you to return to the previous page. There is a list icon (right side of the arrow) that opens a record card view on the left side.
Email When you compose an email you can notice that there are some changes. Now you have the ability to set email body to Industry List full screen. You must first save an email to attach a document. You can reply to an email from the timeline. Passing over email you can see the button in the timeline. You can reply, reply to everyone and forward an email from Industry List the timeline . Dynamics 365 Sales improvements Export to PDF: We can now enable any entity for PDF generation.